Contact & Support...

24/7 Operations Desk

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Have a question about hotel pickup times, private camps, or corporate groups? Message us anytime.

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Fastest response for today's seat availability & pickup status.

Direct Phone Support

Speak directly with our desert dispatch coordinator.

Official Email

For corporate bookings, MICE groups, and media inquiries.

Free Pick & Drop Included

Doorstep Hotel Pickup Zones

Our 4x4 Toyota Land Cruisers pick you up directly from the lobby of your hotel, Airbnb, or private residence anywhere across the following zones:

Downtown Dubai & Burj Khalifa
Dubai Marina & JBR
Palm Jumeirah & Al Sufouh
Business Bay & DIFC
Deira, Bur Dubai & Karama
Sharjah City Centers
Pickup timing is between 2:30 PM and 3:15 PM depending on hotel location. Driver will contact you 30 minutes prior.

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Helpful Answers

Frequently Asked Questions

What should I wear to the desert safari?

Comfortable casual clothing (cotton t-shirts, light trousers or shorts) and open sandals or sneakers. During winter evenings (November to March), bringing a light jacket or shawl is recommended as the desert cools down quickly after sunset.

Is dune bashing safe for pregnant women or people with back problems?

Due to the bumpy nature of high-speed dune bashing, pregnant women and individuals with severe spinal/neck ailments are advised not to join the dune bashing segment. We can arrange direct smooth transport to the Bedouin camp instead, or a gentle scenic drive.

Do I need an international driving license for dune buggies and quad bikes?

No driving license is required. Dune buggies and quad bikes are driven in open desert circuits and off-road desert trails under the supervision of certified marshals.

How do I pay? Can I pay cash to the driver?

Yes! You can pay cash (AED, USD, EUR, GBP) directly to your driver upon pickup, or use a credit/debit card. We do not require advance deposits for standard tours.